HH Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman, Chairman of the Executive Board , the opening of the Forum will map Excellence II , which was organized by the General Command of Ajman Police on Wednesday at Hotel Ajman Palace , in the presence of His Excellency Brigadier Ali Abdullah Alwan Al Nuaimi, Commander in Chief of Ajman Police , and HE Brigadier Sheikh Sultan bin Abdullah Al Nuaimi, Deputy Commanding General , and share Essa Bu Humaid , Executive Director for excellence in Ministry of Presidential Affairs, General Coordinator of the program , Sheikh Khalifa Government Excellence , and senior officers of the Interior Ministry and the police , and a number of heads and directors of government departments and private .
The forum aims , which included three sessions of dialogue , to spread the culture of excellence , and consolidation in various policing programs , as well as in line with the state's strategy to adopt an approach of excellence in all government ministries and departments .
Abdullah Ali al-Naimi : The forum aims to exchange knowledge and learn from the best practices
Welcomed HE Brigadier Ali Abdullah Alwan al-Nuaimi , Commander in Chief of Ajman Police , in a speech opening HH Sheikh Ammar bin Humaid bin Rashid Al Nuaimi, Crown Prince of Ajman, Chairman of the Executive Board , and their Highnesses and Excellencies the audience.
He said: " It is a pleasure honoring us with your presence this forum , which aims to exchange knowledge , learn from best practices applied , and consolidate the concepts of institutional work and corporate culture , where the culture of excellence is a sound investment in the human element is able to improve the quality of production , and raise the capabilities of institutions , which has necessitated the adoption of the UAE government and people for a culture of excellence , so fired excellence Awards at the federal level and local level . " He added: "The excellence achieved by our country in all sectors , puts us all in front of what we have learned from our wise leadership to look at the distant horizon , and the bright future that we want to build it for our children and grandchildren , and that comes from the vision of our wise leadership in making the UAE government one of the best governments the level of the world. "
He said: "We hope that this event , which regulates the coordination with the European Foundation for Quality Management (EFQM) platform for our communication all , to learn which provided the practices and experiences , and we are working to turn them into reality concrete action , and the general culture of institutional -level departments and institutions, federal and local . "
3 sessions Dialogic
And ensure that the forum 3 sessions , occurring in the first share Buhumaid , Executive Director for Excellence in Ministry of Presidential Affairs, General Coordinator of the program , Sheikh Khalifa Government Excellence , for rating customer service centers star system , while touched HE Colonel Abdullah Ahmad Hamrani Director of Strategy and Performance Development in Leadership police General of Ajman , in the second session to the successful experience of Ajman Police to take advantage of the European Foundation for quality Management "EFQM", while the session dealt with Rami Sarieddine director of Windows applications at Microsoft Gulf , about the role of Microsoft Gulf in support technological development in the UAE government , moderated by Colonel Dr Mohammed Ali Singel Director, Center for health , Dubai Police , also gave a presentation on the Maxim Henry European Foundation for quality Management "EFQM", praised the technological development that has been reached Ajman Police .
For the first session : Classification customer service centers star system
And dealt share Buhumaid , Executive Director for Excellence in Ministry of Presidential Affairs, General Coordinator of the program , Sheikh Khalifa Government Excellence , in the first session , titled " rating customer service centers star system ," Aim for the project rating customer service centers , and included the upgrading of services and customer service centers in line with the UAE Vision 2021 , as well as standardization service- in customer service centers , as well as ensuring consistency in service delivery and customer service centers .
She stressed the need to provide a number of basic conditions in the centers, which will be classified as represented in " the need to be the center present in a separate building a corporate identity refers to being a service center for clients , and in the case of a center within the administrative building joint , should be a designated place for service dealers and independent unit of the building in terms of appearance so that they can be clearly defined , and not less than the number of offices of the front row for the two , and that the least number of days of service for 5 days a week , as well as be responsible for the center full-time . "
She stressed that the project identified three ranges of classification , which is the geographical scope and the range of institutional , so that the customer service centers of the federal entities and local , as well as the range service sectors , and are required to provide government services for individuals or companies that fall within the type of services procedural or Alastalamatah .
On the periodic evaluation confirmed that the assessment is once every three years and is given on the basis of the panel classification and evaluation report, will also be monitoring the performance centers on an ongoing basis through a secret shopper and studies of customer satisfaction , pointing out that in the event of a large deviation in the level of the center will be reviewed previous assessment and change the classification that request it , and if your evaluation is made improvements that have been identified in the assessment report , it is possible that the center request a special assessment before the end of the three years that have completed a full year after the previous assessment , for the approval of your evaluation must manage Centre to provide evidence of the development that has occurred in the level of services provided at the last assessment report of the Center for a program of Emirates service excellent government which in turn owns the decision to approve the special appraisal , stressing that it will be re- evaluation only once each center may not make a special assessment again .
She pointed out that the classification of customer service centers will be based on application of the criteria associated with the axes of the following eight " strategic linkage , and dealers , services , and delivery channels , and customer experience , efficiency and creative services , in addition to human resources , and technology."
It pointed out that the percentages used in the evaluation are as follows " from 0 % to 20% Unclassified , and from 21 % to 35 % two stars , and 36 % to 60% three stars , and 61% up to 80% of four -star , and finally from 81% to 100% five-star , while requiring access to seven stars of the Regulations was to get an appraisal total score of 95 % or more , and the innovation and application of best practices, the future in all axes eight , as well as the proportion of Reza 's customers place 95 % or more during the last three years , as well as about getting a 95% satisfaction as to the staff of the center and more during the last three years , and excellence in service fees compared with those of other centers .
Session II: The successful experience of Ajman Police to take advantage of the European Foundation for Quality Management
For his part, touched HE Colonel Abdullah Ahmad Hamrani , in the second session , titled , " to the adoption of Ajman Police on systems and institutional programs of modern " systems, human resources , and management of administrative processes , and systematic change management , and electronic software " , and emphasized the need for the participation of all stakeholders in the Review updated strategy , as well as periodic review of the organizational structure and management processes , and the launch of the Interior excellence Awards " Award commanding general of the self- evaluate ."
He stressed that the distinction is based on a number of fundamental factors , including , teamwork , where he headed the leaders in Ajman Police 184 committee and team work , as well as establishing a culture of quality and excellence , and set a good example for leaders to follow through performance , as well as providing customer service to the highest specifications , and for that got 18 employees of Ajman Police certificate resident international accredited "EFQM", as well as the participation of 11 employees in the diploma of excellence in service, and train 227 to provide outstanding service , and the aim of excellence worked driving accomplished 81% of its services , also launched for that 25 service via smartphones .
The manager of the Department of Strategy and Performance Development , to the Police General Headquarters of Ajman , and is seeking to excellence has developed and updated their systems and programs, which launched a 104 information systems electronic , and worked on the training of leaders , as well as had been introduced club knowledge -mail to exchange knowledge of institutional , as well as for driving on property rights property of the Ministry of Economy for 8 electronic projects , a lot of initiatives and programs that have helped to achieve organizational excellence .
He said in his talk , about the approach of excellence followed by Ajman Police , she participated in many programs and awards excellence of local, regional and global levels , in order to develop incentives self , put the best practices in the field of excellence , which reached a god Ajman Police , to achieve the maximum benefit from the reports of the feedback .
He stressed that the Ajman Police got 24 Award in the field of performance between 2011 to 2013 , also received leadership awards to a number of local, regional and scientist in various fields.
Session III: Microsoft is working on the formulation of ideas and converts them into workable programs
Said Rami secret religion , in the third session , that Microsoft Gulf , working to support the UAE government electronically , to reach the highest level of technology used in all fields , company is also working to organize training programs and upgrade existing ones , to achieve maximum service Mtaalim .
He pointed out that the company is working continuously to formulate ideas and converts them into workable programs , so as to achieve the desired end of them, and of helping mankind in achieving its objectives .
Commemorative gift to His Highness Sheikh Ammar Bin Humaid Al Nuaimi
Recognizes the patron forum HH Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman, Chairman of the Executive Council , a commemorative gift of His Excellency Brigadier Ali Abdullah Alwan Al Nuaimi, Commander in Chief of Ajman Police , also honored his HE share Buhumaid , Executive Director for Excellence in Ministry of Presidential Affairs, General Coordinator to the Sheikh Khalifa government Excellence , HE Colonel Abdullah Ahmad Hamrani Director of Strategy and Performance Development at the General Command of Ajman Police .
The generosity of his Excellency Colonel Dr Mohammed Ali Singel director of the Center of Dubai Police , health and happiness Sarieddine director Rami Windows applications in Microsoft Gulf , in addition to HE Maxim Henry of the European Foundation for Quality Management "EFQM".
Forum recommendations
Output Speakers at the sessions Forum map of excellence with several recommendations , including: the need to unify the methods and means of providing services across all government departments, local and federal according to the requirements of the program of Emirates service excellent government (seven stars), and through the exchange of knowledge between departments in common applications .
· Cooperation of all departments of local and federal Ajman in the field of organizational excellence , reflecting the excellence at the emirate level , in order to achieve strategic Ajman 2021 .
· Constructive cooperation between the government departments of the government's shift towards smart , To see the UAE government in 2021 .
· Apply the standards of corporate excellence , excellence and make work style , and establish the concept of joint work between all departments to achieve excellence in customer services .
· The need to benefit from the feedback of Excellence Awards , in the improvement and development of the overall performance and services effectively .
Ajman Police harvested 4 Star Corporate Excellence
Received HE Brigadier Ali Abdullah Alwan Al Nuaimi, Commander in Chief of Ajman Police , certificate of Maxim Henry of the European Foundation for Quality Management "EFQM", driving to get a 4 star rating in the field of organizational excellence .
Maximum benefit
Face the audience a number of questions relating to excellence in institutional work , the participants , in order to obtain maximum benefit from the forum , which confirmed the share Buhumaid , in response to a question that the UAE government is seeking to achieve maximum progress in government services , while pointed Rami secret religion , that the goal of Microsoft Gulf , to develop applications that will serve humanity , and to achieve prosperity for them , in time, that saves them strictly confidential .
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