Ajman Police enhances the culture of facade employees by making customers happy

As part of its continuous efforts to achieve the UAE’s vision to be the happiest country in the world, and in support of the rational government’s change of the concept of access to service to the concept of enjoying the experience while obtaining the service, Ajman Police General Command implemented a series of educational courses for its employees to enhance the culture of happiness of customers, and provide them with the latest methods Providing the service to achieve the Ministry of Interior's strategic goal of enhancing customer satisfactionThe services provided, and the courses were held at the Police Training Institute for two weeks. Major Dr. Ahmed bin Hazeem Al-Suwaidi, head of the Customer Happiness Department added that one of the objectives of the course is to introduce employees to how to transform government service delivery centers into real centers for customer happiness, establish a culture of service and manage their experience, and develop a service employee to the level at which he becomes an expert in serving service center guests, and introducing The term "guest" to the serviceIn place of "Customer", each customer is considered a guest at every service employee. The assistant courses were presented by Alia Al Marri, an accredited instructor from the Traffic and Patrols Department at Ajman Police, during which she clarified the UAE’s perspective on happiness and positivity, and the customer’s journey during the service delivery process. She also defined the term happiness of dealers, and reviewed the specifications of the employee to satisfy the ideal dealers, and successful best practices in the private sector. Supplying session includedEmployees with methods of communication and listening, and how to deal with customer feedback and complaints, in addition to involving the customer in designing services. Practical activities and tests that enhance information delivery and break the red tape in traditional courses have been implemented. At the end of the session, the vineyardHis Excellency Colonel Abdullah bin Saeed Al-Nuaimi, Acting Assistant Director of the Police Training Institute, First Alia Al-Marri, in appreciation of her efforts in training and developing the competencies and experiences of police personnel, and honoring the employees affiliated with the course, and wished them success in achieving their duties and providing services according to what supports the excellence and leadership of the government and the Emirates.