Ammar Al Nuaimi inaugurates the five-star rating for the Traffic and Licensing Center in Ajman

His Highness Sheikh Ammar bin Humaid Al Nuaimi, Chairman of the Executive Council, Crown Prince of Ajman, inaugurated the five-star rating board at the Traffic and Licensing Center in Ajman in the presence of Sheikh Abdulaziz bin Humaid Al Nuaimi, Director of the Land and Real Estate Regulation Department, and Sheikh Rashid bin Humaid Al Nuaimi, Director of the Municipality and Planning Department, and the team Saif Abdullah Al Shafar, Undersecretary of the Ministry of Interior, Major General Sheikh Sultan bin Abdullah Al-Nuaimi, Commander-in-Chief of Ajman Police and gentlemen general managers, officers and employees of the Center.
His Highness stressed that the continuous efforts and dedication to provide the best services in the General Command of Ajman Police, resulted in the achievement of this great achievement in the arrival of the Traffic and Licensing Center within the five best centers in the country, and its classification at the level of five stars according to the global system of services classification.
And the Crown Prince of Ajman blessed Ajman Police, its leader and the work team on the occasion of the center obtaining a five-star evaluation. His Highness said: "This is the result of the efforts of Ajman police leaders and officials and the center's employees and their work as a team and their insistence on excellence in customer service, which is a testament to their keenness to provide the best and finest services to customers and notify them With the excellence and importance they deserve. "
His Highness stressed: "The UAE experience with rating the centers of customer service centers has become a global experience, and we want everyone to enhance the application of the criteria for this classification in the country and government agencies in the Emirate of Ajman, so that every customer enjoys the best service and best care."
His Highness took a tour of the center, which includes 107 employees and 39 service counters, and provides 24 priority services, and successfully completed more than 46 thousand transactions during the current year, while the number of ministerial transactions submitted online reached more than 50 thousand services, to reach the percentage of happiness of dealers in The center is 98%.
It is worth noting that the service delivery time index in the center reached 2 minutes with a waiting time of 7 minutes, and for all police service centers at the leadership level, the service delivery time reached 3.54 minutes, with a waiting time of no more than 8 minutes. Then, His Highness inaugurated the center’s operations room, which is linked to the main operation room in driving and surveillance cameras in the roads, and it is supported by the GIS system of roads, which connects it with the Municipality and Planning Department.
The Operations Room also specializes in monitoring employee performance, number of completed transactions and service delivery time to ensure that they are provided in accordance with the highest standards appropriate for a five-star rating, in addition to monitoring field work in the emirate's roads.
For his part, Major General Sheikh Sultan bin Abdullah Al-Nuaimi, Commander-in-Chief of Ajman Police, extended his sincere thanks to His Highness Sheikh Ammar bin Humaid Al-Nuaimi for his honor for this achievement in his presence to launch a five-star rating board in the center, stressing that the Emirate of Ajman is led by His Highness Sheikh Humaid bin Rashid Al-Nuaimi and the Ministry of Interior led by the team His Highness Sheikh Saif bin Zayed Al Nahyan provided unlimited support, to develop distinguished services that are easy, convenient and effective, and a unique approach to providing services that competes with the best in the world.
His Excellency praised the efforts of workers in the center, and the excellent level of service provision, stressing that the dealers are a priority for government work, and that providing high-quality service to them reflects positively on the levels of happiness and quality of life in society.