Ajman Police showcases best practices in customer satisfaction for the Fujairah Civil Defense delegation

The Traffic and Licensing Center at Ajman Police received a delegation from the Department of Civil Defense in the Emirate of Fujairah, who attended to learn about best practices in the field of service and happiness of customers in the center, according to the policy of communication and external communication implemented by the Ajman Police General Command and to strengthen the spirit of participation and cooperation with partners. The Fujairah delegation was headed by Colonel Khaled Rabei Al Hamoudi, Deputy Director of the Fujairah Civil Defense Department, and they were received by Lieutenant-Colonel Abdullah Hamid Al Matroushi, Deputy Director of the Vehicles and Drivers Licensing Department, in the presence of Major Muhammad Khalfan Al Shaali, Head of Drivers Licensing Section, and a number of officers described officers and individuals in Ajman Police. The Deputy Director of the Vehicles and Drivers Licensing Department welcomed the civil defense delegation of Fujairah, pointing out the importance of enhancing means of coordination, cooperation and exchange of cooperation experiences in order to support the quality of work in enhancing security and safety and support the achievement of the Ministry of Interior's strategic goals. Lt. Col. Abdullah Hamid Al-Matroushi accompanied the delegation on a tour during which they got acquainted with the center's facilities and the services provided by the service staff to the dealers. Staff performance, number of completed transactions, and service delivery time, according to five-star rating criteria. For his part, Major Mohammed Khalfan Al Shaali, Head of Drivers Licensing, reviewed the most important systems, programs and devices used by the center, which provide smart services to the customer without the need to wait for the role on service counters, pointing out that interest in reducing waiting time and service delivery time is one of the most important indicators needed to achieve to enhance happiness and satisfaction Clients. In conclusion, a meeting was held during which Lt. Col. Abdullah Hamid Al-Matroushi presented the strategic indicators of the Ministry of Interior, and focused on the goal of enhancing customer happiness with the services provided, and the Center's achievements and awareness and traffic campaigns that it implemented during 2019 were presented.