His Excellency Brigadier Ali Obaid Al Shamsi, Director of Strategy and Performance Development in the General Command of Ajman Police, stated that the percentage of customer satisfaction in service centers reached 97.2% during the year 2019 according to the measurement index of the Presidency of the Council of Ministers, and this progress is added to the series of achievements of Ajman Police in its distinguished career in serving customers This is within the achievement of the Ministry of Interior's strategic goal of enhancing public satisfaction with the services provided.
Outstanding service and joint efforts
The Director of Strategy and Performance Development stated that the service delivery time index reached 3:54 minutes, while the waiting indicator decreased to 8:06 minutes in all Ajman police services, stressing that the percentage of happiness of customers, which reached 97.2%, was achieved thanks to the efforts of the workers in the center, and the cooperation of partners The police in the technical field, employing experiences and activating traffic systems and programs in the service field, in addition to the advanced traffic systems linked to control systems in all emirate roads that support the center with the most accurate data on vehicles, violators and accidents, focus on customers and meet their needs.
The leadership also paid great attention to the implementation of strategies and initiatives that support customer satisfaction, and it singled out by launching the strategy of customer happiness to enhance their confidence in the services provided, and launched the happiness officer initiative in customer happiness centers and allocated 12 officers happiness, and adopted a work mechanism for them to follow up the business of the happiness of customers, and also introduced the customer voice record To immediately follow the opinions and suggestions of the customers in the service centers, in addition to launching the internal secret shopper to follow up and evaluate the work of the service centers and their employees, the contact center, the website and the application of the Aj Police That, and other initiatives that stimulate and enhance customer satisfaction.
Development and motivation
In a related context, His Excellency Brigadier Ali Obaid Al Shamsi pointed out that Ajman Police is continuously developing the expertise and skills of front-end employees, and has implemented 34 workshops that benefited 244 employees in the official working hours and shifts system, which dealt in its entirety with an explanation of the equivalence of customer happiness and the Emirates Governmental Service Program, and the system Global Stars for Services Classification, and the leadership has strengthened the incentive policy by honoring 333 customer service employees at the Customer Happiness Centers with amounts of money and certificates of appreciation, in recognition of their outstanding achievements and efforts.
The Director of Strategy and Performance Development stressed that the police are part of the community, and that making the community happy is one of the priorities of leadership, so we at Ajman Police spare no effort to extend the hand of security and help by participating in service initiatives according to the system of institutional excellence.
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