Ajman Traffic and Licensing Services Center provides more than 200,000 customer service transactions during 2020

Colonel Sultan Khalifa bin Hareb Al Muhairi, Director of Vehicles and Drivers Licensing Department at Ajman Police, revealed that the Traffic and Licensing Services Center in Ajman submitted more than 204 thousand and 912 transactions during the year 2020, receiving 68,419 clients with a service delivery time of 1.30 minutes and waiting time decreased to 2. 36 minutes. The Director of the Vehicles and Drivers Licensing Department emphasized the redoubling of efforts aimed at enhancing customer satisfaction and happiness with the services provided, by supporting diversity in service delivery channels, and providing proactive services and initiatives that exceed their expectations, indicating that Ajman Police has introduced many improvements within its services that are derived from Customers' comments and suggestions, and the application of modern methods through reviewing the best practices in the areas of leadership in providing services. The Director of the Vehicles and Drivers Licensing Department added that the number of transactions provided through smart electronic services increased by 22%, while the number of their users reached 111 thousand and 560 for the year 2020, and in the same context, His Excellency stated that the number of vehicles renewed through smart electronic channels reached 70,920 vehicles, with a turnover of 81%, While the number of licenses obtained through smart electronic channels reached 29016 licenses, with a turnover of 95%.As a result of the fruitful cooperation with the Speed ​​Center for Vehicle Inspection and Registration by activating the preventive measures and precautionary measures by providing the possibility to inspect the vehicle without the need for the customer to disembark, the time for providing the inspection service has been reduced to 7 minutes, and the number of digital inspection certificates reached 40,000 certificates. He attributed the increase in the number of users for electronic services to the efforts made to provide self-service platforms for vehicle renewal services and the payment of traffic violations, and the service of opening a data update channel in the traffic file without the need to return to the center by entering the e-mail service and the chat service on the WhatsApp application