Ajman Traffic and Licensing Services Center provides more than 117,000 transactions to the public during the first quarter of 2021, with a service delivery time of one and a half minutes

Colonel Sultan Khalifa bin Hareb Al Muhairi, Director of the Vehicles and Drivers Licensing Department at Ajman Police, revealed a statistical comparison of the volume of demand for services for the first quarter of 2020-2021, as the statistics of transactions amounted to 117,782 transactions during the first quarter of 2021, an increase of 16% compared to the same period of year 2020, which were 101,571 transactions. The Director of the Vehicles and Drivers Licensing Department affirmed the Ajman Police’s keenness to double efforts aimed at enhancing customer happiness in the services provided, through diversity in service delivery channels, and providing proactive services and initiatives that exceed their expectations, indicating that Ajman Police has introduced many improvements within its services, which it derives from observations and suggestions. Customers, and the application of modern methods by reviewing the best practices in the areas of leadership in providing services. In detail, Colonel Al-Muhairi stated that the volume of work reached 117,782 transactions during the first quarter of 2021, with an increase of 16%, while the increase in the percentage of smart electronic transactions reached 2%, as the number of users of smart channels reached 28672 for the first quarter of 2021. The increase in the number of users for electronic services due to the provision of self- service platforms for vehicle renewal services, payment of traffic fines, channels for updating traffic file data and opening an application for obtaining a vehicle driving license. He added that the number of vehicles renewed through smart channels amounted to 14 thousand and 838 vehicles, with a conversion rate of 93%, while the number of licenses obtained through smart electronic channels reached 8523 licenses with a conversion rate of 94%, and the statistics of digital examination certificates reached 41 thousand and 393 for the first quarter of 2021, an increase of 37 % Compared to the same period last year. Referring to the quality of the services provided, Colonel Sultan Khalifa indicated that the number of the center's customers reached 20 thousand and 957 customers, a decrease of 27% compared to the first quarter of 2020, with a service delivery time of 1.30 minutes, a waiting time of 2.36, and a turnover rate of 4 minutes.