Ajman Police enhances customer satisfaction and happiness by launching the Five-Minute Services with Five Star Specifications initiative

His Excellency Major General Sheikh Sultan bin Abdullah Al Nuaimi, Commander-in-Chief of Ajman Police, launched the “Five-Minute Services with Five Stars Specifications” initiative in the Vehicles and Drivers Licensing Department and the Comprehensive Nuaimiya Police Center, based on the Ajman Police’s keenness to achieve the Ministry of Interior’s strategic goal of enhancing public satisfaction and happiness about services Introduction. His Excellency the Commander-in-Chief of Ajman Police said that the launch of the "five-minute services with five-star specifications" initiative came as part of the Ajman Police's efforts to enhance the satisfaction and happiness of customers about the services it provides, and its keenness to provide the service according to the highest international standards in an environment full of positivity, and the initiative is based on providing Services for customers in their first phase in the Department of Vehicles and Drivers Licensing and Al Nuaimiya Police Center with a five-star quality according to the international star rating system for services, and in record time not exceeding five minutes For his part, Colonel Sultan Khalifa Abu Muhair, Director of the Vehicles and Drivers Licensing Department, said that the initiative targets the services provided to customers with regard to licensing vehicles and drivers in the department, pointing out that the center seeks to provide services in a manner that enhances the satisfaction and happiness of customers, as the average waiting time for a customer is two minutes and 24 seconds. The average total time of a customer's journey from entering the center until leaving after completing the service is three minutes and 54 seconds, while ensuring that all services are provided with a five-star quality according to the international classification system for providing services. Lieutenant-Colonel Muhammad Abdullah Abu Shehab, head of the Al Nuaimiya Comprehensive Police Station, explained that the initiative has been implemented in the center on "uncomplicated" services according to the classification of the global star system, and includes certification services of all kinds, where the certification service takes a time not exceeding five minutes. Regarding the happiness of the customers, Major Mohammed bin Hazeem Al Suwaidi, Head of the Happiness Department at the Ajman Police General Command, stressed that the Ajman Police is making all its efforts and striving continuously and relentlessly and launching initiatives that enhance the satisfaction and happiness of customers, pointing out that the initiative targets in the first phase services for licensing mechanisms and drivers and uncomplicated services In Al Nuaimiya Comprehensive Police Station in its first phase, after the success of its three-month trial, to be applied in other centers in the next phases. Major Noura Sultan Al Shamsi, Head of Media and Public Relations Department, said that the initiative supports communication between the police and customers, which enhances and raises satisfaction with the services provided, and enhances the institutional reputation of the service centers in the Ajman Police in order to achieve the goals of raising and enhancing the quality of life in the UAE community.