The comprehensive city police station in Ajman Police achieves distinct positive growth results in serving customers in the first half of 2021

Lt. Colonel Ghaith Khalifa Al Kaabi, Head of the Comprehensive City Police Station at the Ajman Police, revealed that the Comprehensive City Police Station provided 19,080 transactions to customers during the first six months of 2021, including 11,087 transactions that were submitted through smart applications, as part of the Ajman Police’s endeavor to achieve the goal of the Ministry of The Ministry of Interior enhances public satisfaction with the services provided. The Head of the Comprehensive City Police Station stressed the Ajman Police's keenness to redouble efforts to enhance the happiness of customers with the services provided, through diversity in service delivery channels, and to provide proactive services and initiatives that exceed their expectations, noting that Ajman Police has made many improvements within its services, which it derives from observations customers' suggestions, and the application of modern methods by reviewing the best practices in the areas of leadership in providing services. Lt. Col. Ghaith Al Kaabi added that the center takes into account all the leading standards in providing services with record time indicators and targets, as the center achieved an average of 6 minutes in service delivery time, a decrease of 24%, and a waiting time of 2:12 minutes, a decrease of 42% over the previous year, and the center focused on Raising the quality of life and improving all processes that would facilitate the access of services to customers and the community. Customers’ demand for smart services increased by (68%) over the previous year, which contributed to raising the customer happiness index to (94.8%), which supports the efforts made to achieve higher Levels of intelligent transformation in providing services to the public.