Ammar Al Nuaimi unveils the star rating plate for the five-star rating police stations in Ajman Police

4 October / WAM/ His Highness Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince and Ruler of Ajman and Chairman of the Executive Council, congratulated officials in the Ajman Police General Command and employees of comprehensive police stations that received a 5-star rating within the fourth cycle of assessing service centers in the country, which is the Comprehensive Al Nuaimiya Police Station and the City Police Center Shamil and Hamidiya Comprehensive Police Station, in appreciation of the efforts made by the heads of the centers and work teams that worked to develop and facilitate services to make customers happy. This came during his visit today to the comprehensive city police station, where he was received by Major General Khalifa Hareb Al Khaili, Undersecretary of the Ministry of Interior, Major General Sheikh Sultan bin Abdullah Al Nuaimi, Commander-in-Chief of Ajman Police, directors of the centers and senior police officers in the Emirate of Ajman. Then, during the visit, His Highness unveiled the five-star plaque obtained by the center, and then his companions inspected the various sections of the center and listened to a full explanation about the distinguished services and facilities offered to customers, the speed of response and the completion of transactions quickly and efficiently. His Highness the Crown Prince of Ajman praised the great role played by the Ministry of Interior in establishing security and spreading stability throughout the country in light of the ministry’s strategy, which enjoys the support and attention of the wise leadership. He expressed his appreciation for the great development witnessed by the Ministry of Interior to keep pace with the development boom witnessed by the country and technological progress. and information in the world, where it was able to keep pace with internal and external developments under the leadership of Lt. General H.H. Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, who follows up on the field all the details of daily work and makes every effort to improve the performance of police work by providing work aids at the latest level and qualifying working cadres In the various internal organs and create the appropriate conditions to carry out their national role to the fullest. The Crown Prince of Ajman toured the city police station, which includes 140 employees, including 36 customer service employees who provide services through 10 service counters, and provide 8 main priority services, to successfully complete more than 25,000 transactions during the current year, with a service delivery time of 5.54 minutes and a waiting time 2.12 minutes, with a smart transformation rate of 68%, bringing the happiness rate of customers in the center to 98%. For his part, Major General Khalifa Hareb Al Khaili, Undersecretary of the Ministry of Interior, inaugurated a five-star rating plate at Al Nuaimiya Comprehensive Police Station, and was briefed on the center’s achievements that qualified it to obtain this classification. The center has 94 employees, including 10 customer service employees who provide 14 services through 10 service counters. To successfully complete more than 9000 transactions during the current year, with a service delivery time of 3:24 minutes and a waiting time of 1.42 minutes, with a smart transformation rate of 97%, bringing the happiness rate of customers in the center to 98%. A five-star rating plate was also launched at Al Hamidiya Comprehensive Police Station after the center's customer happiness rate reached 85% with the efforts of 160 employees, including 31 customer service employees, and it provides 8 services through 10 service counters, to successfully complete more than 8500 transactions during the current year in a time Providing service of 4.48 minutes and waiting time of 4.30 minutes, with a smart transformation rate of 80%. Major General Khalifa Hareb Al Khaili congratulated the center’s employees on this achievement, which comes as a result of their efforts in implementing the standards of the distinguished government performance system and achieving the objectives of the Ministry of Interior’s strategic plan in making customers happy with the services provided, and in line with the vision of the wise leadership towards enabling the government sector in the country to excel in its systems and performance. its services and results, and to promote a culture of creativity, loyalty and excellence among all Ministry of Interior employees. Major General Sheikh Sultan bin Abdullah Al Nuaimi, Commander-in-Chief of Ajman Police, expressed his deepest thanks and appreciation to the team, His Highness Sheikh Saif bin Zayed Al Nahyan, for his interest and follow-up to the efforts made at the level of the police general leaderships and the departments of the Ministry of Interior in improving customer services, and their relentless efforts to reach the best standards set by him. The Emirates Program for Excellence in Governmental Performance and reaching the seven-star category with its services in response to the ambitions and aspirations of our wise leadership. His Excellency the Commander-in-Chief of Ajman Police expressed his happiness and many thanks and gratitude to His Highness Sheikh Ammar bin Humaid Al Nuaimi and Major General Khalifa Hareb Al Khaili for their honor and attendance to inaugurate this classification as a new distinguished achievement added to the achievements of the Ajman Police, stressing that this achievement would not have been achieved without the support and attention of government support to the Ajman Police. Ajman, and its constant keenness to support the quality of providing services to the public in accordance with the highest international standards and specifications. His Excellency praised the efforts of the workers in the centers that obtained the classification, and the distinguished level of service provision, stressing that customers are a priority for government work, and that providing high-quality service to them reflects positively on the levels of happiness and quality of life in the community.