Ajman Police, Customer Satisfaction, "An Hour with the Customer" initiative In association and drivers licensing services

Within the framework of the continuous efforts to enhance the satisfaction and happiness of customers, and to meet their needs and aspirations, the Vehicles and Drivers Licensing Services Center at the Ajman Police General Command implemented the “An Hour with the Customer” initiative, in order to achieve the Ministry of Interior’s strategic goal of enhancing customer satisfaction with the services provided. Lt. Colonel Abdullah Humaid Al Matroushi, Deputy Director of the Vehicles and Drivers Licensing Department, said that the implementation of the initiative came within the efforts of Ajman Police to enhance customer satisfaction and happiness by improving the quality of services provided by the center, by sitting with them closely in an open session, listening to their suggestions and observations, and expressing their opinions regarding the services provided in Center. Lt. Colonel Abdullah Humaid Al Matroushi held an open session with dealers in the center for an hour, in the presence of Captain Ali Muhammad Al Nuaimi, Head of Vehicles Licensing Department, and Captain Abdullah Rashid Abdullah bin Hamda, Director of the Driving Institutes Follow-up Branch, during which they listened to their suggestions, ideas and challenges facing them and discussed them to discuss the mechanism of setting appropriate solutions. For their part, the dealers expressed their happiness with this open meeting with the Department of Vehicles and Drivers Licensing Services Center, stressing that the Ajman Police's keenness on direct and open communication with customers confirms its keenness to enhance the quality of services, wishing Ajman Police continued success and excellence in its security and service path.