2.84 minutes of the customer’s journey time at the Vehicles and Drivers Licensing Service Center in Ajman

The Vehicles and Drivers Clearance Department at the Ajman Police General Command has achieved a remarkable achievement in the field of customer happiness by reducing the customer journey time to 2.84 minutes at the Vehicles and Drivers Licensing Services Center during 2021, in order to achieve the strategic goal of enhancing customer satisfaction with the services provided. This came during the visit, His Excellency Brigadier General Khalid Muhammad Al Nuaimi, Deputy Commander-in-Chief of Ajman Police, inspected the Vehicles and Drivers Licensing Department through the visual communication system, in the presence of Brigadier Abdullah Saif Al Matrooshi, Director General of Police Operations, Colonel Sultan Khalifa Abu Muhair, Director of the Vehicles and Drivers Licensing Department, and a number of officers. And drivers, according to the timetable inspection program to see the progress of work procedures and discuss needs and requirements for development and modernization. The Deputy Commander-in-Chief of Ajman Police began his virtual tour by inspecting the work mechanism in the departments, branches and service-providing offices in the department, and was briefed on the most prominent smart services developed to facilitate and expedite the provision of services. His Excellency was also briefed on the most prominent initiatives and efforts made to enhance public satisfaction and happiness about the services provided, which resulted in reducing the service delivery time to one and a half minutes, and the waiting time to 1.54 minutes, in addition to the decrease in the attendance of customers to the center by 5.29% compared to 2020. Increasing the demand for smart services by 44%, praising the efforts of employees in the speedy completion of transactions according to standards and specifications that enhance work quality and support service excellence. His Excellency the Deputy Commander-in-Chief of Ajman Police praised the employees' excellence in serving customers by providing services in accordance with the highest international quality standards, which resulted in reducing the customer's journey time to 2.84 minutes and a half in 2021. At the end of the inspection tour, His Excellency Brigadier General Khalid Muhammad Al Nuaimi, Deputy Commander-in-Chief of Ajman Police, praised the efforts of all employees of the Vehicles and Drivers Licensing Department and their keenness to perform their duty to the fullest, wishing them continued success in performing their duties.