Ajman Police supports the use of digital services by launching the "Digital Journey" initiative at the comprehensive city police station

The comprehensive city police station at the Ajman Police General Command launched the "Digital Journey" initiative, where the initiative supports the UAE government's promise of future services, and promotes the use of digital services, within the framework of achieving the Ministry of Interior's strategic goal of enhancing the happiness of customers with the services provided. Lt. Colonel Ghaith Khalifa Al Kaabi, Head of the Comprehensive City Police Station, said that the launch of the "Digital Journey" initiative for the customer in its pilot phase came as part of the Ajman Police's efforts to support the use of digital services and digital awareness, enhance customer happiness and improve the quality of life of individuals by facilitating and reducing the time of procedures for obtaining the service. The initiative aims to provide the service to the customer through digital and smart channels without the need to reach the service counter to support the first and fifth promises “people first” and “requesting information once” to the UAE government. In detail, the head of the comprehensive city police station explained that the initiative aimed to shorten the customer’s journey and reduce its stages to improve his experience in obtaining digital government services. The service during the experiment and by implementing the initiative, the center provided 1031 digital services in the month of Ramadan, compared to 318 in-person services only, which led to an increase in the use of smart services in the center to 76.4%, and the percentage of customers’ happiness and satisfaction with the initiative was 97.7%. Lt. Col. Ghaith added that the initiative is represented by the concerned employee receiving the customer at the service center by greeting and smiling and then providing the service to him through digital channels, thus contributing to enhancing customer satisfaction and happiness about the services provided, raising government efficiency in providing services and supporting the optimal utilization of financial, human and technical resources. The head of the comprehensive city police station called on the public to take advantage of the smart services provided through the application of the Ministry of Interior and the application of the Ajman Police, without coming to the service provision centers and saving time and effort, stressing that the Ajman Police strives to implement everything that achieves the satisfaction and happiness of customers and improve the quality of their lives.