98% Customer Happiness Index Al Nuaimiya Comprehensive Police Station in Ajman Police achieves positive growth in the results of customer happiness during the first half of 2022 AD

Al Nuaimiya Comprehensive Police Station in Ajman Police has achieved a positive rise in customer happiness by adopting the latest successful practices in customer happiness, in implementation of the Emirates strategy for distinguished government services and in implementation of the UAE government's promise for future services. Lieutenant-Colonel Muhammad Abdullah Abu Shehab, head of the Al Nuaimiya Comprehensive Police Station, explained that the center is keen to enhance the quality of life and improve all operations to facilitate the delivery of services to customers and society, as the demand for digital services increased by 25% in the first half of 2022 compared to the previous year in the same period. This contributed to raising the percentage of customers' happiness index to (98%). In detail, Lt. Colonel Muhammad Abdullah Abu Shehab explained that the center completed (8720) transactions for customers during the first half of 2022 AD, including (5079) transactions through the digital services provided, and (3,641) transactions were completed at the Customer Happiness Center. Ajman seeks to redouble efforts to make customers happy through diversity in service delivery channels, and to create proactive initiatives that exceed customers' expectations. First Lieutenant Rashid Hamdan Al Nuaimi, Director of the Investigation Branch, added that the Al Nuaimiya Comprehensive Police Station is keen to develop services with suggestions and observations drawn from customers, and by applying the best modern methods in the field of customer happiness, and applying all standards of leadership in providing services to achieve time goals, where the center achieved an average of (3) 06 minutes in the service delivery time index in the first half of 2022 with a decrease of (11.4%) compared to the previous year in the same period, and an average of (1.18) minutes in the waiting time index with a decrease of (23.5%) from The previous year, stressing the importance of focusing on the customer and government efficiency by providing advanced digital services, to achieve sustainability and enhance the country's competitiveness at the global level.