With a happiness rate of 98%, the Vehicles and Drivers Licensing Center in Ajman Police achieves positive growth results in customer happiness and digital transformation during 2022

The Vehicles and Drivers Licensing Services Center has achieved a remarkable achievement since the beginning of 2022, with the completion of 158 thousand and 895 transactions for customers, including 128 thousand and 684 transactions through digital channels, with an increase of 39% in smart transformation, bringing the total percentage to 81% since the beginning of the year, which contributed to The customer happiness index was raised to (98%), as part of the Ajman Police's endeavor to achieve the Ministry of Interior's strategic goal of enhancing customer happiness with the services provided. Colonel Sultan Khalifa bin Hareb Al Muhairi, Head of the Vehicles and Drivers Licensing Services Center, said that the center seeks to implement the Emirates strategy for distinguished government services and implement the UAE government's promise for future services, stressing the keenness of Ajman Police to redouble efforts aimed at making customers happy, by providing a distinguished service experience to customers with a design And the launch of services commensurate with the visions and needs of customers and the diversity in service delivery channels. The leadership also implements mechanisms and initiatives to motivate positive customers by involving them in designing and developing proactive services and improving their own experience in the center. For his part, Captain Ali Mohammed Rashid Al Nuaimi, Head of the Vehicles Licensing Department and Supervisor of Customer Happiness at the center, explained that the service center is keen to develop services with suggestions and observations drawn from customers, and to implement modern practices and methods by reviewing the best pioneering practices in the field of customer happiness. The head of the Vehicles Licensing Department added that the center takes into account all the standards of leadership in providing services by achieving time targets, as the center achieved an average of (1.30) minutes in the service delivery time indicator, with a decrease of (6%) compared to the previous year, and achieved an average of (0.42) seconds in the service delivery index Waiting time decreased by (68%) from the previous year, and focused on the importance of enhancing the quality of life and improving all processes that would facilitate access to services to customers and the community, which supports the efforts made to achieve the highest levels of smart transformation in providing services to customers.