98% customer satisfaction with the services provided at the comprehensive city police station

His Excellency Major General Sheikh Sultan bin Abdullah Al Nuaimi, Commander-in-Chief of Ajman Police, praised the excellent performance in the comprehensive city police station, which resulted in achieving strategic indicators and promoting digital transformation in the provision of services, which was positively reflected in the high rate of customer satisfaction with the services provided by the center to 98 % during 2022. This came during his annual visit to the Comprehensive City Police Station, accompanied by Colonel Saeed Khalifa Al Ketbi, Deputy Director of the Comprehensive Police Stations Department. They were received by Lt. Colonel Ghaith Khalifa Al Kaabi, Head of the Center, where he was briefed on the mechanism of work in the center’s branches, and praised the efforts made in digital transformation in providing services Which raised the conversion rate to 100%, which led to a 75% decrease in the attendance of customers to the service center, and a decrease in service time by 43% from last year, bringing the service delivery time to 2.54 minutes, and waiting time of 1.50 minutes, praising the center’s interest in proactive services. Which enhanced customer satisfaction with proactive services to reach 98.3%. His Excellency was also briefed on the results of the most important security initiatives implemented by the center, which contributed to reducing alarming crimes by 24%, and criminal reports decreased by 7%, and praised the efforts of the center's employees in implementing the proposals that enhance the quality of work and raise job satisfaction. At the end of the inspection tour, His Excellency Major General Sheikh Sultan bin Abdullah Al Nuaimi held a meeting with the officers and praised the outstanding efforts made at the city police station, stressing the need to intensify efforts and support initiatives that enhance the quality of life and raise the sense of safety in the emirate, and raise the rate of customer satisfaction with services. provided in the centre.