The Vehicles and Drivers Licensing Center at Ajman Police achieves growth results in customer happiness and digital transformation during the year 2022 AD

Colonel Sultan Khalifa bin Hareb Al Muhairi, Head of the Vehicles and Drivers Licensing Services Center at Ajman Police, revealed that the center achieved positive growth results in customer happiness and digital transformation during the year 2022 AD, as the percentage of using smart channels reached 75% in the center, with an increase of 26% compared to last year. This is within the framework of achieving the Emirates Government Services Strategy 2021-2025, implementing the promises of the UAE government for future services, and implementing the digital customer policy and digital government service. The Director of the Vehicles and Drivers Licensing Department stated that the center provided services to 12,561 customers during the year 2022, of which 250,216 were transactions through digital channels. The strategic interior of enhancing customer happiness with the services provided and the customer happiness strategy of the Ajman Police General Command Colonel Sultan Khalifa stressed the keenness of Ajman Police to redouble efforts to make customers happy in providing a distinguished service experience for customers through designing and launching services that are commensurate with the visions and needs of customers, and the diversity in service delivery channels. The leadership also implements a policy of motivating positive customers by involving them in designing and developing Proactive services and improving their own experience, which contributed to the launch of a number of packages according to the classification of customers. For his part, Captain Ali Mohammed Rashid Al Nuaimi, Head of the Vehicles Licensing Department and Supervisor of Customer Happiness at the Center, added that the Center takes into account all leadership standards in providing services by achieving time targets through implementing various pioneering initiatives for customers and employees such as the 5/5 initiative and the happy and positive environment initiative. He pointed out that the center was able to achieve an average of 1:24 minutes in the service delivery time index, a decrease of 7% from the previous year, and it also achieved an average of 0.54 seconds in the waiting time index, a decrease of 53% from the previous year, and focused on the importance of enhancing the quality of life and improving all operations. Which would facilitate the access of services to customers and the community, which contributed to raising the customer happiness index to 98%, and achieving 97% in employee happiness. In a related aspect, Colonel Sultan Khalifa Al Muhairi affirmed that the leadership seeks to enhance the role of partnership and achieve excellence in providing services, as the vehicle inspection and registration centers achieved outstanding results in the time of service provision, as the average time for providing the vehicle inspection service reached 10 minutes, which contributed to raising the rate of Customer happiness reached 98.6%, indicating that the leadership is keen to develop services in cooperation with partners by launching initiatives that improve customer experience by finding smart and advanced services that exceed customers' expectations.