The Vehicles and Drivers Licensing Center at the General Command of Ajman Police achieves growth results in customer happiness and digital transformation during the first half of 2023

As part of the efforts of the service delivery centers in Ajman Police to make customers happy, Lieutenant Colonel Abdullah Hamid Al Matrooshi, Deputy Director of the Vehicles and Drivers Licensing Services Center, revealed that the center provided (179,813) transactions to customers in the first half of 2023, of which (168,669) were transactions through digital channels, with a percentage of (94%). %) in the use of digital channels, with an increase of (52%) compared to the previous year, as the most requested digital services were (vehicle license renewal, renewal and postponement of the driving test date, renewal of a driving learning permit) as part of the leadership’s endeavor to achieve the strategic goals of the Ministry of Interior and the Esaad strategy Dealers at the General Command of Ajman Police. The Deputy Director of the Vehicles and Drivers Licensing Center also stated the leadership’s keenness to strengthen the partnership by creating the “Check and Go” initiative, which improved the customer experience in the vehicle inspection and registration centers in a time of (10) minutes, as this service allows the customer to drive the vehicle during the inspection process, pay the fees and receive the result Inspection without the need to get off the vehicle, which contributed to raising the level of customer happiness by 99.7%. He added that the center seeks to achieve the Emirates Government Services Strategy 2021-2025, implement the promises of the UAE government for future services, and implement the digital customer policy and digital government service, stressing the keenness of Ajman Police to redouble efforts to make customers happy by providing a distinguished service experience for customers by designing and launching services that are commensurate with building On the visions and needs of customers and the diversity of service delivery channels. The leadership also applies a policy of motivating positive customers by involving them in the design and development of proactive services and improving their own experience, which contributed to launching a number of packages according to the classification of customers. Captain Ali Mohammed Rashid Al Nuaimi, Head of the Vehicles Licensing Department and Supervisor of Customer Happiness at the Center, added that the service center is keen to develop services with suggestions and observations derived from customers and to apply modern practices and methods by looking at the best pioneering practices in the field of customer happiness. He added that the center takes into account all standards of leadership in providing services by achieving time targets through the implementation of various pioneering initiatives for customers and employees, such as the 55x initiative and the happy and positive environment initiative. Compared to the previous year, it achieved an average of (0.48) seconds in the waiting time index, a decrease of (9.4%) from the previous year. percentage (95%).