97% customer satisfaction rate with the services provided at the city’s comprehensive police station

His Excellency Major General Sheikh Sultan bin Abdullah Al Nuaimi, Commander-in-Chief of Ajman Police, praised the excellence of performance at the city’s comprehensive police station, which resulted in achieving strategic indicators and enhancing digital transformation in service provision, which reflected positively on the increase in customer satisfaction with the services provided by the center to 97. % during the year 2023. This came during His Excellency’s annual inspection of the city’s comprehensive police station, accompanied by Colonel Saeed Khalifa Al Ketbi, Director of the Comprehensive Police Stations Department. They were received by Colonel Ghaith Khalifa Al Kaabi, head of the center, where he was briefed on the work mechanism in the center’s branches, and praised the efforts made by digital transformation in providing services, which The percentage of transactions via smart applications increased to 84.8%, which led to a decrease in the percentage of customers attending the service center by 26.5%, and a decrease in service time by 4.9% compared to last year, bringing the service delivery time to 2.54 minutes, and a waiting time of 1.50 minutes, praising the center’s interest. With proactive services, which enhanced customer satisfaction with proactive services to reach 98.3%. During the tour, His Excellency was also briefed on the best practices in the mobile police station, which was equipped with the most prominent systems used in police stations to provide security, criminal, and traffic services, as well as the most prominent proposals submitted by employees and customers, and praised the efforts made to implement them, as the percentage of proposals implemented in the center reached 41%. This contributed to enhancing the quality of work and satisfaction with the services provided. On the other hand, His Excellency the Commander-in-Chief of Ajman Police honored a number of distinguished officers at the center, and also honored the Ajman One Fire Crisis Management Team for their efforts in managing the crisis and responding quickly to the requirements of those affected by the fire, which contributed to enhancing the positive image of Ajman Police. At the end of the inspection tour, His Excellency Major General Sheikh Sultan bin Abdullah Al Nuaimi held a meeting with the officers and praised the distinguished efforts made at the city police station, stressing the need to intensify efforts and support initiatives that enhance the quality of life, raise the sense of security in the emirate, and raise the rate of customer satisfaction with services. Provided in the center.