The “Check and Go” service at Speed Center for Vehicle Inspection and Licensing Services achieves a 99.76% customer happiness rate.

Colonel Sultan Khalifa bin Hareb, Director of the Vehicles and Drivers Licensing Department, revealed that the Speed Center for Vehicle Inspection and Registration in the Emirate of Ajman achieved outstanding results during the year 2023, by achieving a 99.76% customer happiness rate, stressing that the General Command of Ajman Police is implementing a service outsourcing policy in cooperation with the strategic partner, the Authority. Transport. Colonel Sultan Khalifa explained that the Check and Go service, which has been implemented since 2020 at the Speed Center for Vehicle Inspection and Registration, has achieved outstanding growth results in service delivery indicators and raises the rate of customer happiness during the year 2023 to achieve a record high of 99.76%, as part of the strategic plans to develop the services provided to customers and facilitate... Actions to improve quality of life. The Director of the Vehicles and Drivers Licensing Department added that the Check and Go service aimed to develop the vehicle inspection mechanism at the center by facilitating the procedures for customers and shortening the customer’s journey, in terms of not having to wait in the customer lounge and dealing with the service employee to pay the inspection fees and receive the vehicle inspection certificate, with the exception of the stage Brake inspection is done by the service employee. The service contributed to reducing the average vehicle inspection time to 9 minutes, noting that the number of the center’s customers last year reached 144,218 customers. The Speed Center for Vehicle Inspection and Registration is the first center to apply this mechanism in vehicle inspection since 2020, as this mechanism depends on the customer driving his vehicle. Through fast and distinctive inspection lanes, where inspection fees are paid and the certificate is received via digital services through the payment link that is sent as soon as the vehicle inspection is completed, the Speed Center for Vehicle Inspection and Registration provides vehicle inspection services seven days a week.