Ajman Police Commander-in-Chief praises reaching 97% in the Customer Pulse Index for the Comprehensive City Police Station

His Excellency Major General Sheikh Sultan bin Abdullah Al Nuaimi, Commander-in-Chief of Ajman Police, praised the excellence of performance indicators at the Comprehensive City Police Station by providing more than 16,278 thousand services during the year 2024, with a Customer Pulse Index rate of 97%, as a positive result of the efforts made to enhance the quality of services provided at the station. This came during his inspection tour of the station, accompanied by His Excellency Brigadier Abdullah Saif Al Matroushi, Director General of Police Operations, and Colonel Saeed Khalifa Al Ketbi, Deputy Director of the Comprehensive Police Stations Department, where they were received by Colonel Ghaith Khalifa Al Kaabi, Head of the Station, and a number of officers and individuals at the station. His Excellency began the inspection tour by inspecting the inspection queue, then reviewed the workflow in the various branches of the center, and praised the efforts to reduce the time of procedures and the speed of referring reports to the Public Prosecution. His Excellency also inspected the Criminal Investigation and Research Branch, the Traffic and Patrols Branch, and reviewed the workflow in the tasks of planning and investigating accidents. During the inspection tour, His Excellency the Commander-in-Chief of Ajman Police was briefed on the most prominent achievements of the center and the achievements of employees who have received several job awards at the level of the Ministry of Interior, including the best employee in the category of customer happiness, and the distinguished efforts made to enhance the quality of services provided, which culminated in the completion of 106,115 thousand operations during the current year, at a rate of 93.7% in the use of smart applications. He praised the speed of completing services, which was evident in the center reaching an average of 3 minutes in the time of providing the service, and an average waiting time for a customer of no more than 1.6 minutes. At the end of the tour, His Excellency Major General Sheikh Sultan bin Abdullah Al Nuaimi held a meeting with all officers of the Comprehensive City Police Station to provide guidance and recommendations regarding what was reviewed during the inspection tour, in order to enhance the development of the work systems followed in the station to provide services to customers through all available channels to complete their transactions easily and smoothly in record time, by updating operations and procedures, in an effort to increase customer happiness with the services of the Comprehensive City Police Station.