Ajman Police Commander-in-Chief praises the quality of services provided to make customers happy at the Vehicle and Driver Licensing Services Center

His Excellency Major General Sheikh Sultan bin Abdullah Al Nuaimi, Commander-in-Chief of Ajman Police, praised the quality of services provided by the Vehicles and Drivers Licensing Department, for achieving distinguished achievements in the field of customer happiness, most notably reducing the customer's journey time to 1.6 minutes at the Vehicles and Drivers Licensing Services Center, with a customer pulse rate of 97% during 2024. This came during His Excellency's inspection visit to the department in the presence of His Excellency Brigadier Abdullah Saif Al Matrooshi, Director General of Police Operations, where he was received by His Excellency Brigadier Sultan Khalifa Abu Mahir, Director of the Vehicles and Drivers Licensing Department, and his deputy, Colonel Abdullah Hamid Al Matrooshi, and a number of officers and drivers, according to the time inspection program to review the progress of work procedures and discuss the needs and requirements for development and modernization. His Excellency the Commander-in-Chief of Ajman Police began his tour by inspecting the morning queue, then reviewed the work mechanism in the departments, branches and offices providing services to the public in the administration, and reviewed the most prominent smart services developed to facilitate and accelerate the provision of services, and praised the innovative initiatives aimed at enhancing customer satisfaction and happiness, and raising the rate of job happiness in the administration. His Excellency also reviewed the most prominent initiatives and efforts made to enhance public satisfaction and happiness with the services provided, which resulted in reducing the service provision time to 1.6 minutes, and the waiting time to only one minute, in addition to increasing the use of digital services to reach 95.5%, praising the efforts of employees in quickly completing transactions according to the standards and specifications that enhance the quality of work and support the excellence of the service. At the end of the inspection tour, His Excellency Major General Sheikh Sultan bin Abdullah Al Nuaimi, Commander-in-Chief of Ajman Police, praised the efforts of all employees of the Vehicles and Drivers Licensing Department and their keenness to perform their duty to the fullest, wishing them continued success and guidance in performing their duties.