99% Customer Satisfaction Rate at Ajman Police Vehicle and Driver Licensing Services Center During the First Half of 2025

The Ajman Police General Command's Vehicle and Driver Licensing Services Center achieved outstanding results during the first half of 2025, recording an overall service satisfaction rate of 99% and a customer satisfaction rate of 100%, according to the Service Monitor (Customer Pulse) system indicators. This clearly confirms the center's commitment to improving customer experience and enhancing the quality of services provided. Statistics showed an increase in customer use of smart channels to 96.35% of the total transactions completed, compared to 95.18% for the same period in 2024. The total number of transactions completed through various channels during the first half of this year reached 297,406, compared to 202,128 for the same period last year, an increase of more than 47%. In this context, Colonel Abdullah Humaid Al Matrooshi, Deputy Director of the Vehicles and Drivers Licensing Department, stated that these positive indicators are the result of integrated efforts and the center's commitment to launching quality initiatives that meet customer needs and enhance their satisfaction, in line with the wise leadership's directives to provide pioneering and proactive government services. Colonel Abdullah Humaid Al Matrooshi explained that these results reflect the impact of the innovative initiatives launched by the center, most notably the "For Your Proactive Service" initiative for senior citizens; the "Digital Parking Permit for People of Determination" initiative via the Ajman Police smart app; the "Innovation Lab Sessions with Customers" initiative to monitor feedback and improve services; the "Your Time First" initiative to measure service delivery time and adherence to it; and the "Smart Lobby" initiative, which enables services to be provided via smart channels within the center. The Deputy Director of the Vehicles and Drivers Licensing Department indicated that the service delivery time was only 54 seconds, while the waiting time did not exceed one minute and six seconds. This achieved a full compliance rate with both service delivery and waiting times, reflecting the efficiency of internal procedures and the speed of response to customer needs. Colonel Al Matrooshi affirmed the center's commitment to continuing to develop its smart services and improve customer experience, in support of the UAE government's vision of providing interconnected, smart, and proactive services that are customer-centric and achieve the highest levels of satisfaction.