Ajman Police Presents Best Practices in Customer Service to Delegation from the General Pension and Social Security Authority

To enhance external communication and support the spirit of partnership and cooperation with partners, the Vehicle and Driver Licensing Services Center hosted a delegation from the General Pension and Social Security Authority to learn about best practices in customer service. Colonel Abdullah Humaid Al Matrooshi, Deputy Director of the Vehicle and Driver Licensing Department, accompanied by Lieutenant Colonel Mohammed bin Hazim Al Suwaidi, Head of the Customer Happiness Department, welcomed the delegation from the General Pension and Social Security Authority, headed by Mr. Ahmed Al Awadhi, Director of the Government Services Department, and accompanied by a number of department heads and specialists from the Authority. He emphasized the importance of such meetings in enhancing cooperation, exchanging expertise, and learning about best practices in service delivery and development, which contributes to customer happiness and raising the quality of government services. During the meeting, the Deputy Director of the Vehicles and Drivers Licensing Department reviewed the most prominent practices used in implementing the global star rating system for service ratings, particularly in the "Developing Service Channels" section. The meeting highlighted the unique initiatives launched by the center to enhance the efficiency of service delivery channels and the successful transition to smart channels. For their part, the RTA delegation expressed their appreciation for the pioneering experiences and development plans they learned about, which support achieving the highest levels of customer satisfaction and happiness. They emphasized the importance of exchanging expertise to contribute to achieving integration and excellence in the provision of government services across the country.