Ajman Police Presents Best Practices in Customer Service to Sharjah Planning and Survey Department Delegation

To strengthen communication and external contacts and support the spirit of partnership and cooperation with government agencies, the Ajman Police Vehicle and Driver Licensing Services Center hosted a delegation from the Sharjah Planning and Survey Department to review best practices in customer service. Colonel Abdullah Humaid Al Matrooshi, Deputy Director of the Vehicle and Driver Licensing Department, accompanied by Lieutenant Colonel Sultan Obaid Al Shami, Head of the Institutional Excellence Department, and Major Ali Mohammed Al Nuaimi, Head of the Vehicle Licensing Department, welcomed the department's delegation, headed by Ms. Aisha Abdullah Buharoon, Director of the Customer Relations Department, and accompanied by several department heads and specialists. The Deputy Director of the Vehicle and Driver Licensing Department emphasized the importance of such meetings in enhancing cooperation and exchanging expertise, as well as reviewing pioneering models in providing and developing government services, which contribute to customer happiness and raising the quality of institutional performance. His Excellency also reviewed the most prominent practices implemented by Ajman Police, particularly regarding the application of the global star rating system for service ratings. The delegation was also briefed on the feedback system and mechanisms for handling them, in addition to reviewing the customer journey, reflecting the Ajman Police General Command's commitment to providing a comprehensive and distinguished customer experience. For their part, members of the Planning and Survey Department delegation expressed their appreciation for the pioneering experiences and development initiatives they learned about, commending the efforts made to achieve the highest levels of customer satisfaction and happiness. They emphasized the importance of exchanging expertise and enhancing integration in the provision of government services to serve the goals of excellence at the national level.