The Director General of Police Operations commends the achievement of a 97% customer pulse index rating for the comprehensive city police station.

Director General of Police Operations commends the achievement of a 97% customer pulse index at the Comprehensive City Police Station His Excellency Brigadier Abdullah Saif Al Matrooshi, Director General of Police Operations at Ajman Police, praised the outstanding performance indicators at the Comprehensive City Police Station, which provided more than 51,000 services during 2025, with a customer pulse index of 97%. This is a positive outcome of the efforts made to enhance the quality of services provided at the station. This came during his inspection tour of the station, accompanied by His Excellency Sultan Khalifa Al Muhairi, Director General of Resources and Support Services, and Colonel Saeed Khalifa Al Ketbi, Deputy Director of the Comprehensive Police Stations Department. They were received by Colonel Ghaith Khalifa Al Kaabi, Head of the Station, and a number of officers and personnel. His Excellency began the inspection tour by inspecting the morning assembly, then reviewed the progress of work at the station's various branches, commending efforts to reduce processing times and expedite the referral of reports to the Public Prosecution. His Excellency also inspected the Criminal Investigation and Investigation Branch and the Traffic and Patrols Branch, reviewing the progress of work in the planning and investigation of incidents. During the inspection tour, the Director General of Police Operations reviewed the center's most notable achievements and the distinguished efforts made to enhance the quality of services provided. These efforts culminated in the completion of more than 114,000 operations this year, with 98% of operations using smart applications. He praised the speed of service delivery, highlighted by the center's average service delivery time of 2:54 minutes, and an average customer wait time of no more than 0:30 minutes. At the end of the tour, His Excellency Brigadier Abdullah Saif Al Matrooshi held a meeting with all officers at the Madinah Comprehensive Police Station to provide guidance and recommendations regarding the findings of the inspection tour. This meeting aims to enhance the development of the center's operating systems, providing services to customers through all available channels and completing their transactions with ease and in record time. This is achieved by updating operations and procedures, with the aim of increasing customer satisfaction with the services provided by the Madinah Comprehensive Police Station.