Ajman Police visit Dubai International Airport and learn about the latest practices at Emirates Airline, Flydubai, and the General Directorate of Identity and Foreigners Affairs in Dubai.

In its commitment to adopting global best practices and enhancing service quality, a delegation from Ajman Police General Command visited Dubai International Airport to learn about the latest developments and leading practices in customer experience and operational processes at Emirates Airline, flydubai, and the General Directorate of Identity and Foreigners Affairs in Dubai. This visit aimed to foster the exchange of expertise and support the development of government services. The delegation was headed by Colonel Ghaith Khalifa Al Kaabi, Head of the Comprehensive City Police Station, and included Dr. Mohammed bin Hazim Al Suwaidi, Deputy Director of the Strategy and Performance Development Department, along with several officers and personnel from Ajman Police. During the visit, the delegation was briefed on the passenger experience management system, customer journey design mechanisms across various stages of travel, and the latest digital solutions and smart systems that contribute to expediting procedures, increasing operational efficiency, and enhancing the quality of services provided to passengers. The delegation also learned about best practices in measuring customer satisfaction, mechanisms for collecting and analyzing feedback and transforming it into continuous improvement opportunities, as well as methods of institutional integration among entities operating at Dubai International Airport, ensuring a seamless travel experience that meets the highest international standards. The visit included a tour of the latest technologies and innovations in artificial intelligence, self-service options, and digital solutions that contribute to enhancing operational efficiency and improving the passenger experience, in line with Dubai's vision of global leadership and excellence. At the conclusion of the visit, the Ajman Police delegation commended the advanced level of operations at Dubai International Airport, emphasizing that the visit represented a valuable opportunity to exchange expertise and learn from successful experiences. This will support the Ajman Police General Command's efforts to develop its services and enhance the quality of customer experience according to best global practices.