Uzbek Delegation Learns About Best Practices in Service Development and Customer Experience at Ajman Police

Colonel Saeed Khalifa Al Ketbi, Director of the Comprehensive Police Stations Department at Ajman Police General Headquarters, and Captain Rashid bin Hamdan Al Nuaimi, Acting Head of Al Nuaimiya Comprehensive Police Station, along with several officers and customer service staff, received a delegation from the Republic of Uzbekistan. The visit aimed to learn about best practices and experiences implemented in service development, enhancing customer experience, and fostering innovation in service delivery and customer satisfaction. This visit was part of an effort to exchange knowledge and expertise and strengthen cooperation between the two sides. Colonel Saeed Khalifa Al Ketbi welcomed the visiting delegation, emphasizing the importance of such knowledge- sharing visits in promoting the exchange of successful experiences and best practices. He noted that this visit reflects the strong relations and distinguished cooperation between the United Arab Emirates and the Republic of Uzbekistan, and the shared commitment to exchanging knowledge and benefiting from leading experiences to contribute to improved performance and enhanced service quality. The visit began with a briefing on the Al Nuaimiya Comprehensive Police Station, highlighting the station's experience in developing its service system, key initiatives and practices that have contributed to improving customer experience and enhancing the efficiency and quality of service delivery, as well as showcasing the station's efforts in leveraging innovation and modern technologies to enhance police services. The program included a tour of the station's facilities, during which the delegation visited the Smart Corner and learned about the application of digital solutions to support customers and facilitate their access to services. The delegation also visited the operations room and learned about the operational mechanisms and the use of advanced technology to support rapid response and efficient handling of reports and field operations. The delegation also visited the station's Innovation Lab, where they were briefed on a number of innovations, projects, and products developed to support police work and improve services. They also learned about the mechanisms for transforming ideas and challenges into innovative solutions that contribute to increased efficiency and a better customer experience. The tour also included the children's interview room and the sensory room dedicated to individuals with autism spectrum disorder. The delegation learned about the center's experience in providing a service environment that caters to the needs of diverse segments of society, contributing to a more accessible, comfortable, and private experience that enhances quality of life and customer satisfaction. At the end of the visit, the Uzbek delegation expressed its appreciation for the practices and experiences it had witnessed in the field of service development and customer experience. Both sides emphasized the importance of continuing to exchange knowledge, expertise, and successful experiences, thereby strengthening opportunities for cooperation, sharing best practices, and supporting ongoing development efforts in police work and services provided to the community.