Ajman Police reviews best practices at the Traffic and Licensing Services Center and the Fujairah National Driving Institute

A delegation from the Ajman Police General Command, headed by Colonel Mohammed Abdullah Mohammed Abu Shehab, Director of the Vehicles and Drivers Licensing Department, carried out a benchmark visit to the Fujairah Traffic and Licensing Services Center and the Fujairah National Driving Institute, within the framework of reviewing best practices in developing vehicle and driver licensing services, enhancing the customer experience, and benefiting from applicable experiences in developing the services system at Ajman Police. The delegation was received by His Excellency Brigadier General Saleh Mohammed Abdullah Al Dhanhani, Head of the Traffic and Licensing Services Centre, Lieutenant Colonel Dr. Tarish Rashid Al Hamoudi, Deputy Director of the Vehicle Licensing Department, and a number of administration officers. Colonel Muhammad Abu Shehab stressed that the visit comes within Ajman Police’s direction towards enhancing standard comparisons and exchanging experiences, benefiting from distinguished experiences in a way that contributes to developing services and raising their efficiency, and supporting the improvement of the quality of the customer experience in accordance with the requirements of the international star system for classifying services. For his part, Major Ali Mohammed Rashid Al Nuaimi, Head of the Automotive Department, explained that the visit focused on a number of development practices, most notably re-engineering the customer journey, reducing the reasons for attending service centers, increasing the use of digital channels and self-services, and implementing the goals of eliminating bureaucracy by simplifying procedures and reducing unnecessary steps and requirements, in addition to developing the service delivery environment and benefiting from the driver’s journey integration model. The visit comes within the framework of the efforts of the Ajman Police General Command to enhance continuous development and raise the efficiency and quality of vehicle and driver licensing services, in order to achieve a more easy, flexible and proactive experience for customers.